「Kling AI」Privacy Policy
LOHAS GAMES PTE LTD. (together with our affiliates, the “Company”, “Kling AI”, “us”, “we”, or “our”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to, and the basis on which we handle, your personal data which we collect from or about you. Your personal data refers to data whether true or not, about you which can be identified either (a) from that data or (b) from that data and other information to which we have or are likely to have access (“Data”).
By using the Services, including accessing or using the Platform, contacting or interacting with us or submitting information to us, you agree to the terms of this Policy and to the collection, use, disclosure and processing of your Data in accordance with this Policy.
In this Policy, “you” or “your” refers to any user who purchase or use any of the Services, including any user of our Platform.
CONTENTS OF THIS PRIVACY POLICY
Data We Collect
How We Use Your Data
Our Legal Basis for Processing Data
Data Storage and Retention
Data Security and Protection
To Whom We May Disclose or Transfer Your Data
International Data Transfer
Your Rights Relating to Your Personal Data
Cookies
Application
Changes to the Policy
Parental and Guardian Consent
Contact Information
Country / Region Specific Terms
1. Data We Collect
We may collect a variety of Data from or about you or your devices from various sources, as described below.
The types of Data we collect depend on how you use the Services. The Services offer optional features which, if used by you, require us to collect optional data to provide such features. You will be notified of such collection, as appropriate.
If you do not provide your Data when requested, you may not be able to use our Services if that Data is necessary to provide you with our Services or if we are legally required to collect such Data.
A. Personal Data You Provide
(1) Registration and contact information. When you use our Services, you may be required to provide certain Data including email address, user name, age to create an account on our platform . The first time you log in Kling AI using E-mail verification, an user account on our platform will be created for you(“Account” ). You can access the services of our platform by logging in with your Account.
(2) User content. We store and process the content and Data you upload, generate, or access through the Platform, including any photographs, images ,audio and videos you upload, generate or view on the Platform, comments you make, and other actions you take on the Platform, (including liking content, following our users) (collectively “User Content”). When you create User Content, we may upload or import it to the Platform before you save or post the User Content (also known as pre-uploading).
When you use our Services, we may collect information about the images and audio that are form part of your User Content, including identifying the objects and scenery that appear, the existence, the nature of the audio, and the text transcript of the words spoken in your User Content to enable special video effects, for the purposes of content moderation, and other operations that will not identify any individual.
(3) Financial information. When you use our Services, you may be required to provide certain Data including a Virtual Item, voucher code, card account number, third party payment details, records regarding transactions, transfers, orders, withdrawals, rewards, tipping and/or other ID information necessary to identify users/accounts (subject to your consent) in order to complete payment transactions and to ensure the security of all transactions ; and
(4) Communication Information: If you communicate with us, we will collect your email address,contact information, and the contents of any messages you send to us.
(5) Business Cooperation: When you expressing an interest in obtaining additional information about us or our Service, subscribing to marketing or otherwise contacting us, we collect personal date from you. The personal information we collect may include:(i)contact information (such as your name, address, telephone number and email address) as well as the nature of your communication;(ii)professional information (such as your company name, job title);(iii)marketing information (such as your contact preferences, source/campaign); and(iv)any information you choose to provide to us (for example, for event sign-up or bot interaction).
(6) Other data inferred from or associated with any of the above. Any of our Services, you may provide us with certain Data including any metadata accompanying user generated content, audiovisual clips segmentation, annotation, frame or text extraction, object and image recognition symbolling, aggregated classification tagging and other non-personally identifying information inferred from the Data you provide to us or that we collect about you in connection with your use across Kling AI.We may collect the above information locally in order to enable special video effects, and the information is only used to provide the mentioned features. We do not analyse any facial features in pictures or identify the identity of individuals from such pictures, and will not collect, share or store any face data, the above information could not be used to identify any individual. We will neither use the aforementioned Data for any other purposes except as mentioned in this Policy.
B. Personal Data We Automatically Collect
(1) Network and device information. When you use our services, we may automatically collect your Data including user ID, password, token, digital certificate, IP address, device ID or characteristics, cookies, advertising identifiers, WiFi/WLAN Bluetooth, mobile network information, app and file names (subject to your consent);
(2) Network browsing data. When you use our Services, we may automatically collect your Data including choices you make when using or interacting with Kling AI, our community of users, and/or advertisements (if available), your account’s preference settings, follow history, followers, likes or participation records in challenges, surveys, contests or other platform activities provided through Kling AI, and your Account’s social network contact/friend list (subject to your consent) ,your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, language settings for service provision];
(3) Online activity data. When you use our Services, we may automatically collect personal data including pages or screens you viewed, how long you spent on a page or screen, browsing history, navigation paths between pages or screens, information about your activity on a page or screen, access timings, and duration of access, and whether you opened our marketing emails or clicked links within them .
(4) Cookies: We may collect your Data by using website cookies, in order to operate and administer our Services, and improve your user experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.
(5) Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and to enhance your experience when you use our Services.
The categories and scope of data we collect about you may vary from time to time, depending on your choice of and interaction with Kling AI, as well as the country or region where you use Kling AI. You will be notified of such a variation, as appropriate. Where features are available, you may choose to browse certain content in the platform without logging in an account or registering, in which case we may still collect certain Data, including the content you browse, your interactions with the platform, and associated your device information such as device ID, WiFi information, and IP address.
C. Combination of Data
By using our Services, you agree that we may combine the Data we receive from and about you, including the Data you provide and the Data we automatically collect as mentioned above, as well as Data we may receive from third parties to help us tailor our communication to you and to improve our Services. If you do not agree to this section, please do not use the Platform or any of the Services. You may be required to provide certain classes of Data to us under the following circumstances: (i) as required under any law, regulation or guideline; (ii) as required under any contract entered into between us, (iii) as required for us enter into any contract or agreement with you, (iv) or that you are otherwise obliged to provide the Data to us. If that is the case, we will inform you thereof separately, and will also explain the possible consequences if you fail to provide such Data to us. In all other cases, provision of the requested Data is optional, and may not affect your basic use of our general Services, but it may affect your ability to use specific Services, where the Data is needed for those purposes.
2. How We Use Your Data
We may use your Data for a number of purposes associated with operating our business and providing the Services to you, including:
(1) Identification and authentication: We use your Data to verify your identity or eligibility to access the features of Kling AI when you access and use our Services, such as receiving rewards or prizes, or when you otherwise interact or engage with us, in order to protect the security of your Data. In some instances, we use your Data to verify your age in order to provide certain Services to you, or to verify your identity in order to fulfill your request in relation to your Data.
(2) Provision of Service: We process your Data to provide you with the Services that you request, to respond to your queries, or to contact you about changes to Kling AI and the platform or any of our Services, and to otherwise manage our relationship with you . This may also include managing the content ecosystem across Kling AI, or aspects, thereof, facilitating third party partnerships or integrations across Kling AI, monitoring and testing Kling AI, troubleshooting, or allowing you and other users to connect with each other.
(3) Payment processing: We may use your Data for billing and payment processing purposes or to distribute awards to you or to recover monies owed to us . This may also include enabling payment through third-party payment systems.
(4) Service and algorithm enhancement, research and development: We inspect and analyze usage information and statistics to maintain and improve Kling AI and the relevant algorithms. We may also use your Data to support customer services and implement user feedback, conduct surveys, or improve, research and develop new products and services or new methods of processes for our business operations .
(5) Communications: We may use your Data to contact and communicate with you. Communications may include, for example, providing information about our Services, changes to this Policy, changes to our Terms of Service, changes to our Terms of Paid Service, updates regarding our Services, user information reports on users who are minors, or responses to your questions, comments or requests.
(6) Content moderation: We may process your Data to identify the users, audio and video in the content you create or upload to Kling AI to detect any improper elements or contents.
(7) Preferences, promotions and sales: We may use your Data to build a profile about you, to analyze and understand your preferences, to help determine which marketing materials would be of interest to you, to display advertising, to conduct award activities, to measure the effectiveness of advertising and promotions, and to facilitate sales, purchases and delivery (where applicable). We may also process your Data in the above ways for conducting sweepstakes, contests or other promotions.
(8) Exercising our rights: We may use your Data to exercise our rights where it is necessary to do so, for example to detect, prevent, investigate and respond to security incidents or breaches, data scrapping, fraud, abuse, intellectual property infringement claims and any other claims, financial crimes, other violations of law, violations of our Terms of Service or violations of our Terms of Paid Service.
(9) Complying with our obligations: We may process your Data to comply with legal or regulatory obligations, codes of practice, guidelines or rules, including without limitation our legal obligation to prevent users under the Minimum Age (as defined below) from accessing the Platform or the Apps, to respond to lawsuits, claims or investigations, to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority in any instance of mergers, acquisitions, sales and asset transfers, insolvency proceedings, corporate restructuring, winding up or liquidation, whether within or outside your country or region. We may also aggregate and/or de-identify your Data and may use such aggregate or identified information for any other purposes to the extent permitted under applicable law.
3. Our Legal Basis for Processing Data
In order to process your Data, we will rely upon the legal bases afforded by applicable laws and regulations. We only process your Data when we have a valid “legal basis,” including as set forth below.
(1) Consent: We may process your Data where you have consented to certain processing of your Data. For example, we may process your Data to use cookies where you have consented to such use.
(2) Contractual Necessity: We may process your Data where required to provide you with our Services requested by you, or where necessary for the conclusion or performance of any transaction between you and us . For example, we may need to use or process your Data to respond to your inquiries or requests.
(3) Compliance with Legal Obligations: We may process your Data where we have a legal obligation to do so. For example, we may process your Data to comply with tax, labor and accounting obligations.
(4) Legitimate Interests. We may process your Data where we or a third party have a legitimate interest in processing your Data. Specifically, we have a legitimate interest in using your Data for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Data when these interests are not overridden by your rights and interests.
4. Data Storage and Retention
(1) We store your Data on our servers located in Singapore. We also have support, engineering, content moderation, and other functional teams located around the world to support the operation of the Platform and the provision of Services to you. We have rigorous internal control measures in place to strictly limit data access to designated personnel only.
(2) We will retain your Data for as long as necessary:
(i) to achieve the purposes as set out in this Policy;
(ii) as required by applicable laws and regulations, including any requirements to retain data for a certain period of time, taking into account the statute of limitations under applicable laws and regulations;
(iii) for our legitimate and lawful purposes, including any business, compliance and legal purposes; and/or
(iv) to defend against any actual, threatened or potential claims or disputes.
(3) We will not retain your Data for longer than necessary or beyond the end of the purposes for which you provided your Data to us, unless we are required or permitted to do so under applicable laws. In addition, we reserve the right to delete, destroy, or de-identify your Data that is no longer necessary or current for the purposes for which it was obtained.
(4) We may retain some of your Data after you cease to use our Services, for instance if the Data is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
(5) Where applicable, we will delete your Data upon your request, unless we are required to retain such Data under applicable laws. We are entitled at all times to delete your Data without notice. In such cases, we owe no compensation to you as a result of the deletion of your personal data.
(6) If you want further information about the retention periods applied to your personal data, you may contact us at our address listed in the “Contact Information” section of this Policy.
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